1. If you are exchanging an item, you need to give us full name, address, order number and state that this is a return package.
2. Returned and exchanged items need to be send to:
UNIT 2B BOARDMAN ROAD
BOARDMAN INDUSTRIAL ESTATE
3. Company covers the costs of replacement if the exchange is a result of our fault.
4. You are obliged to pay the return shipping costs if the return is not a result of our fault.
5. Please note that it takes us 5 business days to process returns once they arrive at our Returns Department.
6. If you would like to exchange an item for a different one, please return the original item along with a letter informing about the product you would like to exchange it for. Exchanges are accepted within 30 days from the delivery of the original parcel to you.
7. If you wish to exchange an item, you are obliged to provide us all details considering new purchase (enclosing item code, size, colour, etc.)
8. When sending products back to us for refund or exchange please make sure there are no surcharges to the recipient. In our experience, broker service charges apply to the recipients when shipping via Fedex or Royal Mail. Our company does not cover them, which may affect in failed delivery and return of a parcel.